Not sure whether or not your eCommerce brand needs an order fulfillment service? Then consider this: Studies show that two-thirds of online shoppers expect three- to five-day shipping, and nearly half expect the retailer to offer next-day air shipping.
The takeaway? Your customers want to receive their packages quickly and accurately. That won’t happen unless you can guarantee an efficient and high-performing fulfillment process – and that’s something many brands can’t accomplish without the help of a third-party logistics and fulfillment provider.
Why You Need an Order Fulfillment Service
Like most eCommerce brands, your business lives in a complex, multi-channel retail environment. But while a constantly evolving mix of channels equips consumers with a convenient and seamless shopping experience, it creates no shortage of logistics, fulfillment and distribution challenges.
From packaging to inventory management to warehouse processes, the success of your online retail business is riding on your organization’s fulfillment capabilities. And if you’re like most eCommerce brands, keeping pace with fulfillment and distribution is even more challenging during periods of peak demand – critical moments when your brand has the best chance of converting first-time visitors into loyal customers.
The third-party logistics and fulfillment providers have the experience and resources to simultaneously improve operational efficiency and extend the brand experience to the customer’s doorstep. By taking advantage of a proven order fulfillment service, you can ensure that your eCommerce business has the backend support it needs to consistently meet and exceed your customers’ high expectations.
What You Can Expect From a First-Class Order Fulfillment Service
Not all third-party fulfillment providers are equipped to handle the unique demands of growing eCommerce brands. While a select few specialize in managing logistics and fulfillment for rapidly expanding online retail brands, others lack the focus and expertise to appreciate the nuances of today’s multi-channel marketplace.
At Dotcom Distribution, we’ve seen it all when it comes to outsourced fulfillment. In our experience, there are a handful of must-have characteristics to look for in a top-tier order fulfillment service provider:
- Optimized Processes – The best eCommerce fulfillment vendors have deep experience in the online retail space. They understand how to optimize fulfillment processes and warehouse routines in a way that aligns with your company’s goals and priorities.
- Brand Consistency – Experienced fulfillment partners recognize that brand consistency has to carry across the entire customer experience. From packaging to delivery, they tailor fulfillment and distribution to accommodate the distinctive traits and characteristics of your brand.
- System integration – Your vendor’s fulfillment technology should easily integrate with your eCommerce platform, order management system and other technologies. If your systems don’t integrate with your fulfillment provider’s systems, it creates an environment that is ripe for errors, oversights and ultimately, dissatisfied customers.
- Rapid Scalability – You shouldn’t have to think about your fulfillment partner’s capacity as the holidays approach or when you’re preparing to launch a promotion that will increase order volume. Leading providers offer rapid scalability and the ability to quickly ramp up capacity to meet your needs.
Ready to Take the Next Step? Let’s Talk
Dotcom Distribution is a leading order fulfillment service provider for eCommerce brands. We understand today’s fast-paced, multi-channel retail environment, and we have the resources to help you turn fulfillment into a competitive advantage.
To learn more about Dotcom Distribution’s fulfillment capabilities, contact us today.