Privacy Policy - Dotcom Distribution

Dotcom Distribution Privacy Policy

Information Collection, Use, and Sharing

3^rd Party Fulfillment Services

Dotcom Distribution is a provider of 3^rd party fulfillment services. Data is collected, as part of our fulfillment services, solely for the purpose of fulfilling orders on behalf of our clients and maintaining contact information for potential clients. The types of personal data we collect for fulfillment services include: first name, last name, shipping address, telephone number, email address, and country. We are provided sufficient data by our clients about their customers to ship consumer orders via common carriers (UPS, FedEx, DHL, and USPS) and to third-party perform parcel audits across parcel carriers. Data obtained through fulfillment operations is not sold or marketed by Dotcom Distribution in any way.

Sales and Marketing

Dotcom Distribution processes or utilizes third-party organizations to processes personal information related to its sales and marketing efforts. Sales and Marketing data obtained by Dotcom is stored separately from that of fulfillment services and fulfillment information will never be used by sales and marketing during client engagement or sales prospection.

Personal information that we’ll process in connection with all of our products and services, if relevant, includes:

Personal and contact details, such as title, full name, contact details and contact details history
Your location, if needed for compliance or segmentation of data for compliance purposes
Records of your contact with us such as via the phone number of our sales and marketing employees, contact forms that you have filled out on our website, registrations on any of our web apps, IP address and MAC address, and cookie data
Products and services you hold with us, as well as have been interested in and have held and the associated payment methods used
The usage of our products and services, any callouts and claims and whether those claims were paid out or not (and details related to this)
Marketing to you and analyzing data, including the history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analyzing data to help target offers to you that we think are of interest or relevance to you. Offers may include content downloads, invitations to read more content on our website, or invitations to speak with us or tour our facility
Information about your use of products or services held with our business partners, such as insurance policies, mortgage, savings or financial services and products
Information we obtained from third parties, including information about your title, company, and your contact details
Information about your employment status, if relevant
Information we buy or rent from third parties, including information about your title, company, and your contact details, marketing lists, publicly available information, and information to help improve the relevance of our products and services
Insights about you and our customers gained from analysis or profiling of customers

We use your personal data, including any of the personal data listed above, for the following purposes:

Assessing an application for a product or service, including considering whether or not to offer you the product or service, the price, the risk of doing so, availability of payment method and the terms
Managing the product or service you have with us
Updating your records
Managing any aspect of the product or service
To make automated decisions on whether to offer you a product or service
To perform and/or test the performance of, our products, services and internal processes
To improve the operation of our business and that of our business partners
To follow guidance and best practice under the change to rules of governmental and regulatory bodies
For management and auditing of our business operations including accounting
To monitor and to keep records of our communications with you and our staff (see below)
For market research and analysis and developing statistics
Assessing and profiling aspects of your business
For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service. We’ll send marketing to you by SMS, email, phone, post, social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match). Offers may relate to any of our products and services, as well as to any other offers and advice we think may be of interest
To provide personalized content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels
To develop new products and services and to review and improve current products and services
To comply with legal and regulatory obligations, requirements and guidance
To provide insight and analysis of our customers both for ourselves and for the benefit of business partners either as part of providing products or services, helping us improve products or services, or to assess or improve the operating of our businesses
To facilitate the sale of one or more parts of our business

We may share information with the following third parties for the purposes listed above:

Business partners who are a part of providing your products and services or operating our business
Organizations and businesses who provide services to us such as backup and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back-office functions
Market research organizations who help us to develop and improve our products and services

In certain situations, DotCom Distribution may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

California Residents

In compliance with the California Consumer Privacy Act, Dotcom commits to respond to inquiries and resolve complaints about your privacy and our collection or use of your personal information within 45 days from the time an inquiry is submitted. California residents with inquiries or complaints should submit an inquiry by clicking here, or call us toll free at 1-866-I-OPT-OUT (1-866-467-8688) and enter Service Code 988#