Looking for a multi-channel logistics and fulfillment partner with an order management system that shares your company’s commitment to your customers? If not, you should be. These days, the most trusted eCommerce fulfillment partners offer order fulfillment strategies and OMS technology designed for the stringent demands of a constantly evolving consumer marketplace.
It’s tempting to think that all eCommerce fulfillment providers offer the same basic services and capabilities. But in reality, some fulfillment providers lack the processes and technological sophistication to keep pace with the habits and preferences of multi-channel shoppers.
Whether you know it or not, your nightmare scenario is entrusting your brand’s order management requirements to a fulfillment partner with a weak OMS. By the time you discover that your partner’s technology isn’t up to the task, it will be too late – process disruptions, bungled orders, and poor communication will have damaged your brand’s reputation with customers.
As a growth-minded eCommerce brand, you know that your company’s future is tied to the performance of your logistics and fulfillment partner. And since your fulfillment partner’s performance is directly impacted by the quality of its order management system, it’s critical to understand the capabilities of your partner’s OMS and how it impacts your ability to deliver exceptional customer experience.
There is no single OMS vendor that’s right for every fulfillment provider. However, there are several characteristics to look for when evaluating the OMS your fulfillment partner relies on to meet your customers’ needs and requirements.
At Dotcom Distribution, we understand how important order management is to your eCommerce brand’s success. Our eCommerce fulfillment services and retail & wholesale B2B fulfillment solutions feature sophisticated OMS technology, multi-channel interfaces, and other tools that significantly improve the quality of your customer experience.
Ready to take the next step? For more information about Dotcom Distribution’s order management system and our industry-leading order fulfillment strategies, contact us today.