How to Evaluate Your Fulfillment Partner’s Order Management System
Looking for a multi-channel logistics and fulfillment partner with an order management system that shares your company’s commitment to your customers? If not, you should be. These days, the most trusted eCommerce fulfillment partners offer order fulfillment strategies and OMS technology designed for the stringent demands of a constantly evolving consumer marketplace.
Why Your Logistic Firm’s Order Management System Matters
It’s tempting to think that all eCommerce fulfillment providers offer the same basic services and capabilities. But in reality, some fulfillment providers lack the processes and technological sophistication to keep pace with the habits and preferences of multi-channel shoppers.
Whether you know it or not, your nightmare scenario is entrusting your brand’s order management requirements to a fulfillment partner with a weak OMS. By the time you discover that your partner’s technology isn’t up to the task, it will be too late – process disruptions, bungled orders, and poor communication will have damaged your brand’s reputation with customers.
How to Evaluate Your Fulfillment Partner’s OMS
As a growth-minded eCommerce brand, you know that your company’s future is tied to the performance of your logistics and fulfillment partner. And since your fulfillment partner’s performance is directly impacted by the quality of its order management system, it’s critical to understand the capabilities of your partner’s OMS and how it impacts your ability to deliver exceptional customer experience.
There is no single OMS vendor that’s right for every fulfillment provider. However, there are several characteristics to look for when evaluating the OMS your fulfillment partner relies on to meet your customers’ needs and requirements.
Order Management System Characteristics to Evaluate:
- Multi-Channel Capabilities – Your business operates in a multi-channel world. Consequently, your partner’s order management technology needs to feature robust, multi-channel capabilities and provide a single view of orders received across a range of online and offline channels.
- 360-Degree Visibility – Anything short of total order visibility simply isn’t good enough for today’s online marketplace. From the time the consumer places an order to the moment it arrives on her doorstep, your partner’s OMS should provide total visibility to your customers and the status of their orders.
- Inventory Management – The best order management technologies are built to improve inventory management, equipping your organization with real-time visibility to inventory across all channels. By accurately monitoring and managing inventory, you can mitigate the risk of out-of-stock items and maintain the integrity of your brand’s multi-channel supply chain.
- Scalability – It’s important to know that your eCommerce activities are supported by an order management solution that can scale to your organization’s changing needs. As your business grows, your partner’s order management system has to seamlessly adapt to increased order volumes and other requirements.
- Customer Focus – At the end of the day, order management technology should reinforce and strengthen relationships with consumers. If your fulfillment partner’s system lacks a clear customer focus, it could be a sign that the quality of your customer experience and your ability to build a loyal customer base are in jeopardy.
You Can’t Afford to Roll the Dice on a Weak Order Management System
At Dotcom Distribution, we understand how important order management is to your eCommerce brand’s success. Our eCommerce fulfillment services and retail & wholesale B2B fulfillment solutions feature sophisticated OMS technology, multi-channel interfaces, and other tools that significantly improve the quality of your customer experience.
Ready to take the next step? For more information about Dotcom Distribution’s order management system and our industry-leading order fulfillment strategies, contact us today.
Related Posts
- How to Strategically Manage Multichannel Fulfillment
- How to Grow Your Business with Multichannel Fulfillment
- 4 Ways Working with a 3PL Keeps Order Fulfillment Costs Low
- How To Know When to Distribute From Multiple Fulfillment Centers
- 4 Easy Ways Fulfillment Can Build Your Online Customers’ Trust
- 3 Ways to Create a Fulfillment Experience that Drives Customer Loyalty
- How to Achieve Better eCommerce Order Management
- The Reasons You Need an eCommerce Fulfillment Provider
- Why a Fulfillment Partnership is Essential to eCommerce Growth
- Why You Need Distribution Fulfillment Services from a 3PL Partner
- The Business Advantage of Working With a 3PL Partner
- These 3PL Services Can Take Your Business to the Next Level
- Why You Need to Partner with an Order Fulfillment Service
- The ABCs of a Top-Quality eCommerce Fulfillment and Distribution Provider
- How to Choose an E-Fulfillment Partner for eCommerce Brands
- What to Look For in an eCommerce Logistics Services Provider
- Essential eCommerce Fulfillment Center Characteristics
- eCommerce Fulfillment Companies: What You Should Know
- A Simple Guide to Better eCommerce Fulfillment and Logistics
- 4 Necessary Components for a Successful Fulfillment Partnership
- 3 Ways Your Brand Can Benefit from Online Fulfillment Services