To effectively compete in today’s eCommerce environment, it’s important for brands to leverage the services of proven fulfillment companies. A seasoned fulfillment company can enhance operational efficiency, resulting in reduced business costs and increased productivity.
Even more, partnering with a fulfillment company that can deliver measurable improvements in back-end processes can strengthen relationships with new and existing customers, enabling you to use fulfillment to achieve a business advantage.
What to Look for in eCommerce Fulfillment Companies
Selecting a fulfillment provider to partner with your brand is an important step in optimizing eCommerce logistics. But not all fulfillment companies are the same. When choosing a partner to manage fulfillment processes, look for a provider that can:
- Enhance Your Brand Image. A fulfillment partner should continuously improve your brand image. Select a provider that can help your brand develop original, premium packaging solutions that wow consumers. Providers that have demonstrated ability to deliver exceptional back-end customer experiences can also increase customer satisfaction and retention.
- Ensure Customer Satisfaction. Speed matters during delivery, but it’s just as important to ensure that customers receive merchandise undamaged and as-described. Experienced eCommerce fulfillment companies can demonstrate near-perfect order accuracy rates that are well above 99 percent.
- Adapt to New Market Opportunities. Your fulfillment partner should be agile enough to adapt to new market opportunities. Adaptability means that service providers should be able to quickly and efficiently develop new packaging for promotional offers, as well as emerging channels and markets. In addition, fulfillment companies that provide real-time insights and visibility into your inventory can help you better manage the supply chain—ensuring that you can always meet consumer demand.
- Provide Advanced Reporting. The only way for your brand to rapidly respond to challenges and opportunities is if you have timely access to information. The best fulfillment companies offer web-based, real-time reporting tools that keep you informed with up-to-date information. This includes visibility into inventory, order status, service levels and other important categories.
We live in a multichannel world. So, when researching fulfillment companies, it’s important to focus your search on providers with robust multichannel capabilities. Consumers navigate multiple channels, and your brand’s success depends on your ability to keep up. Multichannel fulfillment leverages personnel and technology to streamline logistics and improve the supply chain.
Dotcom Distribution: A Leader Among Fulfillment Companies
At Dotcom Distribution, we specialize in logistics and fulfillment services for eCommerce brands, making us an industry-leader among fulfillment companies. Supported by a hands-on team of seasoned industry professionals, we’ll work closely with your brand to develop and deploy a fulfillment strategy that meets your business goals and objectives.
To learn more about what makes Dotcom Distribution the first name in eCommerce fulfillment companies, contact us to get started today.