As you are probably aware, Dotcom has consistently worked throughout the pandemic to balance the work of shipping packages with the need to keep our workforce safe. To continuously ship your volume, through all stages of this pandemic, we have heavily relied on our core team of skilled workers and have supplemented that team with additional temporary labor to adjust to evolving forecasts. As part of this process, we have made adjustments to our shift schedules to address demand, culminating in our current design of running multiple shifts in preparation for this peak season. In our ongoing effort to keep everyone as safe as possible, Dotcom’s shifts have been staggered in order to reduce the number of days each team works, even while overall worker hours have been extended for everyone in the facility.
In short, Dotcom’s operations groups have done, and continue to do, as much as possible to create and sustain a safe and productive workspace. While the Dotcom workforce has responded well to these changes, the increase in COVID cases nationwide and locally is, once again, weighing on the minds of our critical warehouse team members. As much as Dotcom, as an organization, plans for and monitors labor, as a result of COVID trends and news, we anticipate that there may be an increase of callouts from warehouse associates who are concerned for their health, ill, or who are caring for family members.
Like many other businesses with a concentrated seasonal demand and a temporary workforce supporting a core team, we must adjust our operations to meet the daily changes in labor availability. At the moment it is increased compensation and the maintenance of a safe working environment that are the keys to attracting and retaining the workers needed to process the forecast volume. We will keep you posted about any changes. We also note with appreciation that some forecast volume has arrived early. Being able to process and ship those orders slightly ahead of Black Friday and Cyber Week demand is a small hedge against known and unforeseen pressures and constraints.
We wish you all a safe and healthy Thanksgiving holiday.