While we are waiting to hear back from several of the carriers on available capacity, certain carriers, such as DHL, have recently notified us that they are already working at nearly full capacity. Therefore they are rejecting the majority of the additional volume that Dotcom’s clients have planned for the peak period.
We are actively working with all carriers to find what, if any, additional volume they can accommodate across all of their services and service levels.
Our intent, once all carrier constraints/capacity are collected and compiled, is to outline for you and your team an alternative peak season shipping approach that takes into account cross-carrier capacity.
Please bear in mind that the services and service levels that become available may be different from what you are currently utilizing, and may result in costs and time in transit differences beyond peak surcharges and service levels already outlined by carriers. Similarly, it is highly likely that Best Way Group logic may be suspended during this peak period as carrier capacity becomes the main focus.
As Dotcom works across carriers to design a solution for peak volumes, we strongly urge you, as mentioned in earlier communications, to work directly with your Marketing teams to advance holiday promotions to early November when carrier capacity is less constrained. We also ask that you ensure the message is clear to your end customers that delivery timelines will significantly increase during peak period and that there should be anticipated delays.
As you revisit promotions and re-forecasting occurs, please work closely with your Dotcom Program Manager so we can adjust internal operational forecasts, as well as our forecasts with carriers.
If you have questions, please reach out to your Program Manager directly. Otherwise, they will be in touch with possible solutions as alternative paths become more clear.