DOTCOM DISTRIBUTION COVID-19 UPDATE 4/8/2020

While we’ve gotten into a cadence with the limited resources available in the warehouse, keeping our people safe during the ongoing pandemic is still the paramount objective. In an effort to reduce the exposure risk to the virus, expanded disinfecting and cleaning practices continue. Even with supplies, such as gloves and homemade masks becoming slightly more available, the best safety practice is continued adherence to social distancing standards by limiting the total number of workers in any warehouse area at any one time.

Because such safety standards are being enforced, and because we are being careful about who is allowed into the facility to work a shift, we are heavily relying on our core team of  workers, leads, and managers that we know the best. While keeping this core team healthy and active plays a key role in Dotcom’s ongoing ability to remain productive for you, the limited size of this team impacts our ability to restart the second shift, even though we reevaluate that idea daily.

As a result, receiving, put away, returns, and our ability to handle work orders, which generally require the greatest density of workers, are all functions and services that will have delays. There will be similar delays in response time to Jira service desk tickets as all departments balance the need to process orders and still respond to inquiries.

Coronavirus Bills to Help Small And Midsize Businesses

Follow this link to an article that usefully describes the loans and other elements of the CARES Act.

Reminders

• Thank you to all of our partners who are now paying by ACH. This is a safer and speedier process to use. Contact accounting@dotcomdistribution.com today If you haven’t yet set up electronic payment.
• Dotcom can help if your FBA sales channel is impacted. We are currently shipping all product categories.

• When your forecast volume changes, please let us know by contacting your Program Manager as soon as possible to help us manage the labor that will be in the warehouse.

Support Your Fellow Brands

• Better Natured – Use code WELCOME2O at the Better Natured online store for their new line of naturally derived Shampoos & Conditioners, Treatments, and Styling products
• Adika – Take 40% – 80% off everything at adika.com
• Elemis- See their promotion at elemis.com/us with the code SPRING EVENT.
• SiriusXM  is offering Free Ground Shipping on all orders at shop.siriusxm.com through 4/30/20 with promo code APR20SHIP.

Carrier Updates & Service Alerts

• We are continuing to monitor all carriers for any additional changes to their services, pickup times, and destination restrictions during this very fluid period. For the most up to date service alerts, check your carrier’s website for any service changes:
  • APC-Logistics – Note NEW Service Alerts Web Page
  • Asendia – Global Hotspots
  • DHL – Important Information | English
  • FedEx – FedEx Service Alerts
  • Mail Innovations – Service updates emailed by carrier
  • UPS –  Service Alerts
  • USPS – Service Alerts – Newsroom
• We will note important changes as we learn them, including:
  • UPS & FedEx both carriers have suspended their service guarantees until further notice.

We thank you for being a valued Dotcom Distribution partner brand, and we continue to wish you continued good health.