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Dotcom continued to operate effectively today, despite the constraints resulting from lower than anticipated attendance due to concern over the spread of the Coronavirus. We remain focused on outbound order volume and order aging. While all departments are affected, product receipts, put away, and returns have had the greatest impact. 

As a way to retain and attract workers, as well as keep those workers healthy when they are here, we continue to actively evaluate some form of a temporary surcharge during this extraordinary time of crisis in order to sustain business processes. The entire industry is grappling with these kinds of demands, and we will continue to adjust and adapt to an evolving situation while maintaining operations. 

Jira Service Desk Tickets

Due to retailers closing and other related market events, we’re receiving a significant number of order cancellation tickets in Jira. Thank you for your patience while we work through this volume. Some of our staff currently working from home are highly focused on Jira and are doing their best to address tickets as quickly as possible.

Electronic Payment

If you are not already paying Dotcom through ACH, please reach out to us at accounting@dotcomdistribution.com to implement. With Dotcom’s office staff working remotely it will be difficult to receive and process check payments during this period. Your assistance would be greatly appreciated.  


  • If your business is being impacted by store closures and you are shifting volume to eCommerce, please communicate changes directly with your Dotcom Program Manager.
  • With Amazon’s decision to shift focus to essential product receipts, Dotcom can help if your FBA sales channel is impacted, as we are currently shipping all categories of products. 
  • Are you considering the possibility of holding some of your product in your location as a contingency? Please contact your PM to arrange an inventory transfer. 
  • Is your volume continuing to change? If so, please let us know by contacting  your Program Manager as soon as possible. We’re doing what we can to limit potential exposure of the virus among our employees and associates.

Carrier Updates & Service Alerts

  • We continue to arrange with each carrier to adjust their pickup schedules according to our modified shifts. 
  • We are continuing to monitor all carriers for any additional changes to their services, pickup times, and destination restrictions during this very fluid period. For the most up to date service alerts, check your carrier’s website for any service changes: 
  • We will note important changes as we learn them, including:
    • Canada Post has implemented revised delivery procedures for custom collections, signatures, etc. and are outlined on the USPS Alerts page.
    • Note that FedEx has posted about changes to their Signature Release policy, and information about a suspension of money back guarantees on their Service Alerts page
    • Effective Sunday, 5 April, and until further notice, “a temporary peak surcharge will be implemented on UPS Worldwide Express®(1), UPS Worldwide Express Freight®(2) and UPS Worldwide Expedited® shipments (3) originating from China Mainland and Hong Kong SAR to the Europe (4),U.S and America(5) regions.
    • Effective Monday, March 23rd APC-Logistics will “implement a temporary pass-through airline surcharge.” Check their site for additional info at https://www.apc-pli.com/

Support Your Fellow Brands

  • Roller Rabbit – 30% off at rollerrabbit.com using code F&F30.
  • Zadig & Voltaire – Up to 30% off items when code CARE30 is used at www.zadig-et-voltaire.com. 10% of sales will be donated to The Red Cross when the code is used at checkout.
  • Dormify- Get 25% off sitewide at dormify.com with code COZYUP.
  • Elemis- enjoy a free gift with purchases over $30 at elemis.com/us
  • Homesick Candles – Free Shipping + Save 10%, We Donate 10% to Vulnerable Communities w/ Code TOGETHER at homesick.com
  • Adika – Take 40% – 80% off everything + free shipping for US orders over $25 at adika.com

Thank you for continuing as a valued Dotcom Distribution partner brand. Stay safe and healthy.