New Jersey logistics and distribution company promotes CMO to provide ideal client experience
Edison, N.J. — October 10, 2016 — Dotcom Distribution announced today the appointment of JD Woods to the role of chief experience officer (CXO). Woods previously served as chief marketing officer for Dotcom Distribution, overseeing sales and marketing.
“JD is an extremely valuable asset to Dotcom,” said Dotcom CEO Maria Haggerty. “His extensive experience in and knowledge of the client relations and customer experience realms have played an integral role in the way that Dotcom operates. We look forward to seeing JD flourish in his new role and continue to bring his creative and strategic approach to Dotcom.”
In the newly created role, Woods will oversee the sales, transportation analytics, marketing and customer relations teams to deliver on Dotcom’s commitment to capturing and responding to the voice of customers, as well as extend an information-driven experience beyond marketing and sales into the client service relationship. According to Dotcom Distribution CEO Maria Haggerty, this change will better serve both existing and prospective clients and support Dotcom’s brand promise to help brands excite shoppers, enhance trust with customers, and identify opportunities to reach new audiences.
“Working at Dotcom with brands such as AdoreMe, Birchbox and Vineyard Vines, we’ve focused our role on being a partner, rather than just a vendor, and have seen those companies grow beautifully as a result of that approach,” said Woods. “As Dotcom’s first chief experience officer, I’m excited to leverage past roles in client care and strategic account management and my knowledge of the space to continue delivering excellence to prospects and the marketplace at large, and convey that same commitment to clients.”
Woods joined Dotcom as CMO in 2014 and gracefully took on the company’s growing sales team.
With a background in the retail, business services, marketing, and government contract operations industries, Woods promotes within Dotcom a logistics and process-oriented approach to fulfillment that utilizes his expertise in scrum and Six Sigma methodology.
Prior to coming on as CMO, Woods held roles in marketing, operations and client relations at MediMedia Health, J. Knipper & Co., Inc. and Rust Oleum. Woods graduated from Montclair State University with a degree in English and also studied management of information and technology at Ramapo College.
About Dotcom Distribution
Dotcom Distribution is a fulfillment and logistics services provider for B2C and B2B emerging and established e-commerce brands. Offering timely fulfillment, custom packaging and strategic pathways to growth, Dotcom is a true partner to brands who wish to rapidly scale and take their business to the next level. Unlike other logistics providers, Dotcom Distribution counsels brands on how to make a consistently elevated experience that generates consumer excitement, builds trust and creates opportunity for growth. Using our strategically located Edison, NJ, warehouse, we provide most clients with same-day shipping and an average 1- to 3-day delivery times via standard ground service to 70 percent of the U.S. population.