For eCommerce brands, customer loyalty starts with the fulfillment experience. Retailers with physical locations are able to connect with customers the moment they walk into their stores because shoppers can physically interact with the brand and its products.
As an online retailer, shoppers don’t have a chance to experience your products firsthand. So the fulfillment experiences you provide plays a big role in whether first-time customers turn into repeat customers.
When it comes to building up your eCommerce business, perfecting eCommerce fulfillment is a must. Customers have certain expectations when they shop online. Meeting those expectations helps your brand make a lasting impression and become their first choice when it’s time to purchase products in the future.
Dotcom Distribution’s latest study, “Driving Customer Loyalty With Fast Delivery and Quality Packaging,” takes a closer look at how eCommerce brands can foster loyalty through seamless fulfillment experiences:
In today’s competitive eCommerce space, online retailers face a tough challenge in connecting with customers. A first-rate fulfillment experience helps create connections that last long after the sale.
That’s where Dotcom Distribution comes in.
Our years of logistics and fulfillment expertise, combined with the perfect balance of technology and team members, helps emerging eCommerce brands scale their fulfillment strategies to meet the growing demands of customers. We handle everything from eCommerce kitting and packaging to shipping and tracking with our 3PL fulfillment and logistics services.
Get ready to give your customers a fulfillment experience that will keep them coming back for more. To learn more, contact Dotcom Distribution today. You can also download our 2016 study, “Driving Customer Loyalty With Fast Delivery and Quality Packaging” here.