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Great(er) Expectations: eCommerce Study Reveals Evolution of Consumer Expectations

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As eCommerce grows, how should your business strategy shift? To help brands understand this question, we surveyed 1,400+ online shoppers. Our 2018 eCommerce Study results show that today’s consumers prioritize convenience, experience, and quality when making online purchases.

Other 2018 eCommerce Study findings include:Dotcom Distribution 2018 ecommerce Study

  • Why free outranks fast
  • Why consumers do not want to pay more for shipping
  • What is inside counts…only if it is of value
  • How omnichannel is omnipresent
  • The reason why buyer age impacts preferences
  • The 3 categories remaining on top for eCommerce brands…and more!